Support you can actually hold accountable
SLA-backed plans with clear response times, a ticketing portal, monthly health checks and a team that already knows your processes, so every request is solved faster and your system keeps getting better.
More than fixing tickets
Helpdesk & ticketing
Raise requests by portal, email or WhatsApp, with priorities, tracking and full history.
Guaranteed response times
Priority-based SLAs, with critical issues handled first and escalation paths defined.
Upgrades & patches
Version upgrades tested on a staging copy before production, so nothing breaks.
Reports & enhancements
New reports, print formats, dashboards and workflow changes as your business evolves.
Health & security checks
Monthly review of performance, errors, user access, backups and control settings.
Training refreshers
Onboarding for new employees and refresher sessions for existing users.
Choose the level of coverage you need
For stable systems
- Business-hours support
- Ticket portal and email
- Quarterly health check
- Bank of support hours
For growing companies
- Faster priority SLAs
- WhatsApp support channel
- Monthly health check
- Enhancements and new reports
- Named account manager
For mission-critical ERP
- Extended-hours coverage
- Critical incident hotline
- Dedicated consultant days
- Quarterly business review
- GRC and audit advisory hours
Rescue and takeover of existing ERPNext systems
Stuck with a half-finished implementation or an unresponsive partner? We audit your system, stabilize it and take over support.
- Technical and functional audit with a clear findings report
- Fix critical errors, data inconsistencies and broken customizations
- Clean up permissions and controls
- Documented handover and ongoing support
Support questions
Can you support a system implemented by another company?
Yes. We start with a system audit to understand the configuration and customizations, then take over support with a documented baseline.
How do we raise a support request?
Through our ticket portal, email or WhatsApp depending on your plan. Every request receives a ticket number and is tracked until closure.
Are upgrades included?
Minor updates are included in all plans. Major version upgrades are planned, tested on staging and scheduled with you.
Can unused support hours roll over?
Depending on the plan, a portion of unused hours can roll over to the next period. We agree on this in your contract.